Privacy Policy

This Privacy Policy explains how Lily & Ruby collects, uses and protects your personal information when you visit our website or place an order. By using our website, you agree to the practices described in this policy.

Who We Are

This website is operated by Adam & Schroevers VOF, trading as Lily & Ruby, registered in the Netherlands. We are responsible for the processing of your personal information as described in this policy.

Information We Collect

  • Contact and order details: your name, shipping and billing address, email address and phone number.
  • Payment information: processed securely by our payment providers. We never see or store your full card details.
  • Order history: the products you view, add to your cart, purchase or return.
  • Communications: the information you share when you contact our customer care team.
  • Device and usage information: your IP address, browser, device type and how you interact with our website, collected through cookies and similar technologies.

How We Use Your Information

  • To process, ship and deliver your orders, and to handle returns and refunds.
  • To communicate with you about your order and respond to your questions.
  • To send marketing emails, only where you have signed up. You can unsubscribe at any time.
  • To measure and improve our website and advertising.
  • To prevent fraud and comply with our legal obligations.

Sharing Your Information

We only share your information with trusted third parties that help us run our store, such as our ecommerce platform (Shopify), payment providers, fulfillment and shipping partners, customer service tools, and analytics and advertising partners (such as Pinterest). These parties may only use your information to provide their services to us. We never sell your personal information.

Cookies

We use cookies to make our website work, remember your preferences and understand how our store is used. Read more in our Cookie Policy.

How Long We Keep Your Information

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, tax and accounting requirements.

Your Rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict its processing, and to opt out of targeted advertising. To exercise any of these rights, contact us at support@lily-ruby.com. You also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your information may be processed outside the country where you live. Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognized safeguards such as the European Commission's Standard Contractual Clauses.

Children

Our website is not intended for children, and we do not knowingly collect personal information from anyone under the age of 16.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

Contact

Questions about your privacy? Reach us at support@lily-ruby.com or +31 6 33 83 84 55.

Business Information

Lily & Ruby is a trade name of Adam & Schroevers VOF
Address: Borné 62, Zoutelande, Zeeland, 4374 DB, Netherlands
Email: support@lily-ruby.com
Phone: +31 6 33 83 84 55
VAT number: NL869762059B01
Chamber of Commerce (KvK): 42106494